Terms & conditions
Cocolulu is based in London and is registered to the below address:
12a Ferndale Road, Clapham, SW4 7SF.
General for bespoke work
All work is carried out by Cocolulu with the understanding that the client has agreed to Cocolulu's terms and conditions.
Copyright is retained by Cocolulu on all creative design work including all illustrations and bespoke designs unless specifically released in writing and after all costs have been settled.
All other designs remain the property of Cocolulu, unless agreed in writing that this arrangement has been changed.
Project acceptance bespoke work
At the time of proposal, Cocolulu will provide the client with a written estimate or quotation for all bespoke designs. The terms and conditions can be read on this page. The client may send an official order in reply to the estimate or quotation, or an email acknowledging acceptance of the quotation, which binds the client to accept Cocolulu's terms and conditions.
No work on a project will commence until acceptance of the quotation has been received by Louise the founder and a deposit is paid.
Payment bespoke work
Existing Designs: Clients will receive an invoice once finalised item quantities have been decided by the client. Full payment must then be made prior to the designs being sent to print.
Illustrated and Bespoke Designs: Clients will receive an invoice for the agreed design fee. Another invoice will be issued at a later date once finalised item quantities have been decided by the client. Full payment of this invoice must then be made prior to the designs being sent to print.
Web Design: Depending on the size and complexity of the project, clients may be asked for payments to be made in stages, with a final settling payment to be made prior to the admin details being released to the client.
Quantity to order for bespoke event work
All designs have a minimum of 25 invites. We always advise ordering at least 10 more copies of each design, just for keep sakes and the just in case moments! Reordering units can be quite costly so best to be safe than sorry. If you have any extras unfortunately we will not be able to offer any refunds as every print is special made to order.
Digital orders for bespoke event work
If you prefer to do paper free we can help with that too! All designs are a flat £30 per design and will be sent to you in a jpeg format. Please remember that you will be in charge of sending this to your guest list.
Put together or not put together, that is the question!
All hand tied invitation collections will be delivered already assembled to ensure those bows are perfect as possible for you. All invitations collections with belly bands will not be assembled but can be assembled for you for a small fee.
Reviewing your proofs for bespoke work
Please remember we will require a written confirmation that you have approved your final design to be sent to print, once the print is processed no changes can be made. It is your responsibility to ensure everything is as you want it. As each order is made to order, we will not be able to give refunds for any mistakes noticed after the final proof.
Screen vs Real life
Colours sent through on digital files will not always display accurately on your monitor screen so the printed colour may appear differently, to get the best idea of colour we suggest you order a sample with your chosen ink colour as this will be the best representation.
Publishing and Promotion
We reserve the right to post any images of our work on all social media channels and our website. We will never publish your address or contact details or any guest addresses. If you specifically do not want your invites or wedding stationery on social media, please advise us in writing at the time of your booking. If you wish to photograph your product for social media we would love if you could tag us!
Delivery is provided by Royal Mail and Hermes, based on the total weight of your order and is automatically calculated at checkout. Delivery times may vary, but tracking information is provided with every package. Upgrades for faster delivery are available and can be quoted depending on your order.
These are our standard estimated delivery times once your item has been dispatch from us here in the UK. UK- 1-4 working days
We are based in Clapham in London, if you fancy coming to collect please feel free and this can be arranged at an appropriate time.
Our team works very hard to dispatch all orders within 1-2 weeks after the final design sign off has been confirmed. However during peak wedding season (June-August) this can be up to 4 weeks. If you require your order more urgently, please get in touch first, to discuss and we can normally accommodate within timescales and/or discuss shipping upgrades.
Returns & exchanges
As every design is made to order we will not be able to issue refunds however if you are unhappy with the quality of your piece please feel free to get in touch and we would be more than happy to fix the issue. Please always remember that wax seals, belly bands, hand tied aspects are all carefully hand created in our studio so there will be discrepancies in production. Do not fear! All pieces are carefully cared for as if they were for our own event so we will ensure everything is as perfect as possible.